Your voice shapes our supports

Feedback & complaints

Whether you’d like to share a compliment, an idea, or something that hasn’t gone the way it should, we want to hear it. Raising a concern will never affect the supports you or your loved one receive.

A nurse and an older man share a laugh during a home visit

In an emergency, please don’t use this form

This form isn’t monitored around the clock, so please don’t use it to tell us about an emergency. If someone is in danger or needs urgent help right now, don’t wait for a reply from us — use one of the numbers below.

Is someone in danger or needing urgent help now? Call 000 (Triple Zero). Police, fire and ambulance answer 24 hours a day, every day.
Want to talk to someone straight away? Call Lifeline on 13 11 14 for 24/7 crisis support and suicide prevention.

Tell us what’s on your mind. You’re welcome to share feedback anonymously — just leave the contact details blank. If you’d like us to get back to you, please pop in a name and a way to reach you.

You can still send this form

JavaScript is switched off in your browser — but this form still works. Fill it in and press send, and your feedback comes straight to our team. It matters just as much however it reaches us. Prefer another way?

Call us on +61 410 659 688
Email us at contact@skilledcareoptions.com.au
Prefer another language? Call TIS National on 131 450 and ask them to connect you to Skilled Care Options Australia — it’s free to use.
Deaf, or find it hard to hear or speak on the phone? Reach us through the National Relay Service on 133 677, then ask for +61 410 659 688.

Prefer Easy Read or another format? Our accessibility page explains how to ask.

You can also raise a concern straight with the NDIS Quality & Safeguards Commission on 1800 035 544 (TTY 133 677). You don’t have to tell us first, and you don’t need this website to work.

What would you like to share?

Your connection to us

Your name (optional)

Email (optional)

Phone (optional)

Tell us more A few sentences is plenty. Please don’t include sensitive health details here.

I’d like someone to follow up with me. (optional)

Or call +61 410 659 688

Accessible ways to reach us

There’s more than one way to reach Skilled Care Options Australia. Choose whatever works best for you — however you get in touch, a real person will respond within two business days.

Call us
+61 410 659 688 — talk to a real person. We answer or return calls within two business days.
Email us
contact@skilledcareoptions.com.au
Ask for an interpreter
Prefer another language? Call TIS National on 131 450 and ask them to connect you to Skilled Care Options Australia. It’s free for you to use.
National Relay Service
If you are deaf or find it hard to hear or speak on the phone, contact us through the National Relay Service on 133 677, then ask for +61 410 659 688.
Easy Read
Prefer simple words and pictures? Read our Easy Read guide to starting with us.

You don’t have to do this on your own. A family member, friend, advocate or support coordinator is welcome to contact us on your behalf.