Skilled Care Options Australia Australia · NDIS Registered
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Accessibility for everyone

Accessibility statement

Everyone deserves to find what they need on our website, in a way that works for them. Here’s how we’re working to make this site easy to use — and the other ways you can get our information, including Easy Read, interpreters & alternative formats.

Last updated 31 May 2026

Skilled Care Options Australia is committed to making our website and our information accessible to as many people as possible, including people with disability, older people, and people who use assistive technology. Accessibility is part of being person-centred — if something on this site doesn’t work for you, we want to know, and we’ll help you get what you need another way.

Our commitment

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These are the international standards for making web content easier to perceive, understand and use. Accessibility isn’t a one-off task — we keep reviewing our pages as we add and update content, and we’ll keep improving where we can.

We know we won’t always get everything right. If you come across a barrier, please tell us (see how to give feedback or get help below) and we’ll do our best to fix it and to give you the information you need in the meantime.

Accessibility features of this site

We’ve built this website with accessibility in mind. Features include:

  • Keyboard navigation — you can move through links, buttons and forms using the keyboard alone, without needing a mouse.
  • A “skip to content” link so you can jump straight past the menu to the main part of each page.
  • Visible focus — a clear outline shows where you are on the page as you tab through it.
  • Semantic headings arranged in a logical order, so screen readers and other assistive technology can make sense of each page.
  • Scalable text that you can enlarge with your browser’s zoom or text-size settings without the page breaking.
  • Colour contrast chosen to keep text readable against its background.
  • Reduced-motion support — if your device is set to reduce motion, we keep animation to a minimum.
  • Descriptive links and labels, plain-English wording, and text alternatives for meaningful images.

Easy Read information

Some people find Easy Read or plain-language information easier to understand. Easy Read uses simple words and pictures to explain things step by step.

If you’d like an Easy Read or plain-language version of any information about our supports — how to get started, what a service involves, or your rights — just ask. Contact us and let us know what you need it for, and we’ll arrange a version that suits you. You’re welcome to have a family member, friend, advocate or support coordinator help you with this.

Interpreter & languages

You don’t have to speak or read English to work with us. We can arrange a free interpreter so you can talk with us in your preferred language.

  • Translating and Interpreting Service (TIS National) — call 131 450 and ask them to connect you to Skilled Care Options Australia. This service is free for you to use.
  • Auslan or other interpreters — if you’d prefer an Auslan interpreter or another language, contact us and we’ll organise it for an appointment or meeting.
  • National Relay Service (NRS) — if you are deaf or have a hearing or speech impairment, you can contact us through the National Relay Service. Visit accesshub.gov.au to choose a relay option, then give them our phone number +61 410 659 688.

Alternative formats on request

If a standard web page or document doesn’t suit you, we can provide our information in another format on request — for example large print, Easy Read or plain language, a different file type, or read aloud to you over the phone.

To request an alternative format, contact us using the details below and tell us which information you’d like and the format that works best for you. We’ll arrange it as quickly as we can.

Give accessibility feedback or get help

If you’ve had trouble using this website, found a barrier, or you’d like our information in a different way, please get in touch. Your feedback genuinely helps us improve — and we’ll make sure you get the information you were after.

You can also use our feedback & complaints page to share feedback, a compliment or a concern. Anonymous feedback is welcome. We usually respond within two business days.

ABN 86 680 535 433.